OpenText BPM
OpenText Digital Process Automation platform overview
With less IT involvement, the OpenText™ Digital Process Automation platform, OpenText™ AppWorks™, maximizes the value of information and ensures governance with automated business processes, better decision-making and improved employee, partner and customer experiences.
The low-code application development environment in AppWorks enables business and technical users to rapidly build, iterate and deploy process-centric and case management applications that improve efficiency, optimize employee skills and provide business insight while easily integrating with other lead applications and systems of record.
Available on-premises and in the cloud, OpenText™ AppWorks™ Cloud Edition makes it easy and cost effective to implement, maintain and update digital process automation applications.
What is digital process automation?
Digital Process Automation (DPA) software helps organizations transform into digital, data-driven businesses through automation. It enables the automation of repetitive tasks, process orchestration across multiple systems and empowers workers to make data-driven decisions, while simultaneously providing a flexible platform for rapidly building user-centric applications.
Process automation software is used to automate processes as part of wider digital transformation initiatives. It creates opportunities to re-engineer processes around customer needs, deliver seamless customer and employee experiences and quickly adapt to changing expectations while improving efficiency and managing risk.
BENEFITS
Build apps faster at lower cost
Empower business professionals to quickly build applications using low code and reduce IT dependency.
Enable access from any device, anywhere, anytime
Efficiently create, deploy, and manage case- and process-driven applications to empower a mobile workforce.
Gain lower risk and consistency
Combine automation and artificial intelligence to optimize the use of scarce resources and separate low and high risk activities.
Empower people for data-driven wor
Use the organization's data and data from third-party sources to automate repetitive processes and guide knowledge workers through complex tasks.
Eliminate white space between processes
Remove disconnected or manual processes that often fill in the gaps between steps in a workflow or customer interaction.
Satisfy Yor Customers.
Put customers at the center of every transaction and exceed expectations with timely, proactive service in their preferred channels.
FEATURES
Run anywhere
Deploys and works anywhere with a cloud-native platform that greatly simplifies updates and accelerates the rollout of new features to end users.
Seamlessly integrate information into processes
It digitizes, interconnects and combines enterprise information with the OpenText portfolio, other business applications and various systems to make all information accessible to digital process applications.
Get real-time insight
Provides visibility into real-time operations data through analytics, process monitoring and reporting to optimize operations and meet business goals.
Automate and optimize ad-hoc processes
It transforms business, involving complex interactions between people, content, processes, and workflows across multiple systems to help employees ensure the best decision or action is taken
Intelligently automate workflows
It combines automation and artificial intelligence to help employees rely on data to predict future situations, trigger processes, best serve business needs, and meet customer expectations.
Build business apps quickly
Accelerates the development of case- and process-driven applications with low-code, drag-and-drop components, reusable building blocks, and prebuilt accelerators to build and deploy solutions more easily.
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